Solution

Streamline Your
Customer Service
With Vabro

Tired of messy workflows, missed SLAs, and outdated tools? Upgrade to a modern and efficient customer service solution.

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150+ Comprehensive AI-Powered Templates to Get Started Quickly

Effortlessly arrange your columns to sort tasks into groups that align with your workflow stages or project categories. Tailor Boards by status, assignee, priorities, and more to improve your organization. No need to start from scratch! Generated by Vabro Genie AI and crafted with inputs from customer service experts, comprehensive Vabro Templates include:

Pre-Defined Board Columns

Effortlessly manage task organization and track progress seamlessly.

Sample Tasks

Instant task templates for effortless delegation.

Sample OKRs

Track goals and align team performance effectively.

Ready-to-Use Forms

Collect and organize information effortlessly.

Vabro Genie AI-Generated Response Templates

AI-crafted replies to speed up collaboration.

Advanced Escalation System

Manage tasks with a clear and advanced escalation process.

Top 5 Workflow Templates for Customer Service Needs

Get a jump-start with pre-built templates, specifically tailored for:

Priority-Based Ticketing

SLA-Driven Ticket Flow

Incident Reporting

Customer Feedback Workflow

Escalation Handling Process

View 1000+ Templates

Zero Setup, Maximum Impact
Predefined Roles for Seamless Onboarding

No more messy or confusing set up for teams! Vabro simplifies the process of personnel onboarding with predefined roles tailored to various functions. These roles ensure everyone knows their responsibilities from the start, enabling teams to work efficiently and effectively.

Organization Admin

Establish and manage your organization's structure, settings, and operations seamlessly.

Workspace/Solution Admin

Manage workspaces, invite team members, and customize settings for seamless collaboration.

Product Owner

Plays a pivotal role in projects, workflows, and DevOps by setting up projects, prioritizing user stories, and reviewing completed work.

Kanban Manager

Oversee Kanban Boards and Backlogs to ensure smooth and organized workflows. Kanban Managers can set WIP limits, adjust board settings, and optionally review completed task groups and tasks.

Team Members

Active participants in Scrum, Kanban, and DevOps. Collaborate and execute tasks directly from the boards, contributing to project and workflow success.

Plan

Align Customer Service Goals with Organizational
Objectives and Key Results (OKRs)

Define clear objectives and monitor key results to enhance the effectiveness of your customer support efforts.

Set High-level Objectives (OKRs)

Set High-level Objectives (OKRs such as "Reduce response time by 25% in Q2" to align teams and ensure everyone contributes to achieving the Objective.

Effortlessly Break Down Objectives (OKRs) into Key Results

Break down Objectives (OKRs) into actionable Key Results for measurable progress and team alignment.

Track Real-Time Progress

Analyze and Monitor Key Results, such as 'Ticket Resolution Rates and Escalation Trends' directly within Vabro.

Execute

Decrease Time and Improve Efficiency with Vabro Genie AI

Vabro Genie AI, the Artificial Intelligence engine powering Vabro, is seamlessly integrated across the platform and all subscriptions. It enhances team productivity by identifying improvement opportunities, streamlining collaboration, and minimizing unnecessary documentation.

Streamlining Workspace Setup

AI-driven configurations can be utilized to set up workspaces effortlessly.

Providing AI Assisted Templates

Pre-built templates for ticket resolution, complaint management, customer feedback and many more can be used to utilize personnel time effectively.

Enabling AI-powered Cloning

AI can be used to instantly replicate entire Projects, Workflows, User Stories, Task Groups, or Tasks, saving time while maintaining consistency.

AI Generated Task Groups and Tasks

Vabro Genie AI generates relevant Task Groups and Tasks with all the essential details.

Recommended Task Properties:

Automatically set Priorities, Acceptance Criteria, and Categories to keep Tasks organized.

Intelligent Review and Approval

Simplify approvals with AI-generated reasons and descriptions for approval or rejection.

AI Powered Reports and Analysis

Unlock actionable insights with AI-driven analytics, providing detailed performance reports and real-time metrics to optimize customer service workflows and enhance decision-making.

Collaborate

Communicate with Internal and External Teams, and Customers,
through Customizable Forms

Vabro Forms enables Customer Service Teams to gather inputs from external customers and teams from other Workspaces/Solutions inside your company.

Gather Information on the Go

Quickly collect complaints, queries, and feedback using customizable forms.

Facilitate Cross-Team Collaboration

Automatically route Form submissions to the appropriate team for faster responses.

Streamline with AI-Powered Ticketing

Convert Form submissions into Tasks instantly, reducing manual work.

Manage Escalations with Ease

No more complex and disorganized setups—streamline your escalations seamlessly with Vabro.

Multi-Level Escalations

Seamlessly escalate issues across different levels within your organization to ensure timely resolution.

Automated Ticketing

Easily escalate Tasks by moving them to the designated board with just a few clicks.

Transparency across Boards

Track escalations from start to finish, ensuring full visibility and nothing is overlooked.

Visualise

Reimagine Work Management with Vabro Views

Vabro's Customer Service Solution offers powerful views to enhance visualization, planning, and execution.

Calendar View

Track tickets and deadlines on a clean, color-coded calendar—perfect for time-sensitive Tasks!

List View

Drag, drop, and track with ease—stay agile and organize Tasks for seamless Sprint tracking and reporting!

Board View

Visualize Tasks flowing smoothly from "To-Do" to "Done"—Kanban teams, rejoice!

Timeline View

Stay on track, hit milestones, and align your team with ease.

Analyze and Improve

Make Data-Driven Decisions with Reports and Advanced Analytics with Vabro Genie AI

Transform your customer service operations with actionable insights. Vabro offers robust analytics to help you measure and optimize your team's performance.

Popular Reports

Track SLA compliance, Lead Time, Cycle Time, WIP Aging, and Throughput to identify bottlenecks, boost efficiency, and enhance customer satisfaction.

Task Reports for Detailed Insights

Dive deeper into individual Task performance with Task Summary and Detailed Task Reports. Track resolution times, monitor deadlines, and pinpoint areas for improvement to streamline your processes.

Form Reports for Customer Trends

Analyze customer inquiries, ticket trends, and resolution rates in real time with Form Reports. These insights help you prioritize key areas, boost satisfaction, and proactively address recurring issues.

Comprehensive Performance Reports

Gain insights with Lead Time, Cycle Time, WIP Aging, and SLA Compliance Reports. Track aging Tasks, monitor SLA adherence, and identify bottlenecks to ensure timely resolutions and smoother Workflows.

Advanced Filters

Vabro's Advanced Filters let you sort reports by Relevance, Task Group, Status, Assignee, Team, Board, and more, offering comprehensive filters for quick, actionable insights that no other tool offers.

Additional Features for Customer Service Teams

Vabro offers multiple additional features to improve productivity and increase Return on Investment (ROI) for Customer Service Teams.

Admin Settings

Manage roles, permissions, and invitations to ensure smooth operations.

Planning Poker

Enables accurate effort Estimation in a gamified manner with real-time team collaboration for Agile Projects.

Integrations

Connect Vabro with your favorite tools for a seamless Workflow experience.

Dependency

Link User Stories and Tasks in Vabro to establish clear dependencies, ensuring seamless Workflow progression and timely delivery.

Time Tracking

Monitor time spent on Tasks to improve efficiency and meet SLAs.

Automation

Automate repetitive Tasks to save time and reduce manual effort.

Watchers

Stay informed about Project or Workflow progress as a spectator without actively participating.

Vabro Chat

Communicate with team members in real-time for faster issue resolution.

Teams Love Vabro for Its Flexibility

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Achieve More, Better and Faster with Vabro

Vabro transforms customer service operations, enhancing efficiency and delivering measurable results. Here are some statistics from our sample customers

+72%

Boost in Team Productivity

Through streamlined Workflows and Automation.

+48%

Increase in ROI

By consolidating tools and minimizing inefficiencies.

80%

Cost Savings

By replacing multiple tools with Vabro's All-in-One platform.

40%

Acceleration